Ocean Views Resort - Terms & Conditions

Ocean Views Resort - Terms & Conditions

By booking accommodation with Ocean Views Resort (OVR) you agree to the following terms and conditions:

Cancellation Policy

  • Booking cancellations outside of 7 days of arrival date, a full refund will be granted with no fees.
  • Booking cancellations within 7 days of arrival date, the guest will forfeit their full accommodation amount.
  • In peak season, above cancellation policy will be altered to 14 days notice.
  • For COVID-19 Cancellations: Please email us – res@oceanviewsresort.com.au or call 07 5491 1788.
  • For Group Cancellations: We remain flexible and understanding of all situations that may arise for groups - all groups must inform us before 2 months of arrival for any cancellations/date changes. Group deposits are non-refundable and will be held for 12 months only. 

OVR Management will treat all cancellations on a case-by-case basis should travel become not possible within 7 days of arrival date. 

Deposits / Tarrifs and Payments

  • Tariffs are subject to change without notice.
  • Groups - $500 non-refundable deposit must be paid at time of booking to secure rooms. Balance paid via Invoice due on departure.
  • Individual Bookings - Booking total is taken in full as room deposit within 7 days prior to arrival date from card details provided at time of booking - cancellation terms above apply.
  • We do not accept CASH payments at Ocean Views Resort.

If we are unable to process the final balance, Ocean Views Resort will contact the guest via contact details given at the time of
booking. You will have an additional 24 hours to contact us to confirm final payment otherwise the booking will be released, and
any deposit lost in full.

Early Departures / No Shows

  • No refunds/credits will be given for early departures. Total amount/deposit will be kept by OVR as a 'early departure fee'. Covid Restrictions/Lockdowns may alter this decision which OVR Management will advise if any exception.
  • If you fail to travel or are a 'no show' for your accommodation booked date, total amount/deposit will be kept by OVR as a 'no show fee'.

Date Changes

  • Changing of dates can be altered subject to availability and at the discretion of OVR Management.
  • Any guest booking via a third-party online agent will not be permitted changes directly with the resort, the third-party online agent must action any changes.
  • Accommodation rates will also be adjusted accordingly to reflect new dates.

Security Bond / Check-In Requirements

  • Identification will be required on check-in.
  • Credit/debit card details are required by the guest upon check-in to cover any miscellaneous/incidental/extra charges.
  • If a guest does not have a credit/debit card (payment via EFTPOS) then a $300 cash deposit will be required. The room will be checked by OVR Management on your departure and the cash deposit refunded to the guest if it is left in an acceptable manner. OVR reserves the right to keep any part/full bond if room/s is/are not left in an acceptable state or damaged.

Dirty Departures / Damages

  • Guests are required to leave the apartments in a reasonably tidy manner or extra cleaning fees may be charged at the discretion of Management (Fees of up to $200.00 AUD may apply).
  • Guests will be held liable for any damage to, or losses in the apartment and extra fees required to return the unit to the original state.

Requests / Unit Allocations

Ocean Views Resort will endeavour to grant any requests for stay and/or unit allocation requests made by the guest, however
these requests are always subject to availability and cannot be guaranteed.

Additional Accommodation Conditions

  • LOCKOUTS: A $30 fee will apply for any lockouts outside of the reception operating hours.
  • LOST KEYS: A $150 fee will apply for any lost keys/security fobs (per set of keys).
  • SMOKING: A $250 fee will be charged if the unit has any signs of smoking observed inside.
  • PARKING: Parking onsite at Ocean Views Resort is free of charge and is done so at the vehicle owners’ own risk. OVR Management accepts no responsibility. Any vehicles not able to utilise their car space for any reason are welcomed to take advantage of the FREE Street Parking on Centaur Street and Omrah Avenue next to our resort.
  • NO PARTY POLICY: We do not tolerate parties or excessive noise from units disrupting other guests/residents.
  • NO PET POLICY  - As per government legislation, guests accompanied by a certified Assistance Animal must comply with the identification procedure. This includes always having the approved identity card available for inspection and ensuring the animal is wearing an identifying coat. Queensland Health guidelines apply to our Resort operations. Please note that Assistance Animals are not allowed in swimming pools. Whilst they are allowed to enter the facility, they may not enter the water.

On behalf of The OVR Team we would like to thank you for choosing to book your accommodation with us and we look forward to welcoming you to beautiful Bulcock Beach

Ocean Views Resort - 07 5491 1788 | res@oceanviewsresort.com.au

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